This Privacy Policy explains how Work Sakha collects, uses, stores, and shares information when customers use the Work Sakha customer app or website to search for servicemen, view mobile numbers, use WhatsApp contact, accept disclaimers, or submit feedback.

Work Sakha connects customers with independent servicemen. Customers should verify serviceman details, pricing, safety, and work terms directly before taking service.

Information We Collect

• Customer mobile number entered for disclaimer confirmation and contact actions.
• Selected search details such as state, city, area, service category, service, and sub-service.
• Customer actions such as search, profile view, View Mob. No., WhatsApp contact, and feedback.
• Feedback details such as rating, review text, serviceman selected, and submission time.
• Basic technical information needed to run, secure, and improve the app and backend service.

How We Use Information

• To show city-wise and area-wise servicemen to customers.
• To confirm that the customer has read and accepted the daily disclaimer before viewing contact details.
• To record customer search and contact activity for service operations, support, and reporting.
• To send a limited lead alert to the selected serviceman when the customer views a mobile number or uses WhatsApp.
• To process customer feedback, review service quality, prevent misuse, and improve the platform.

How Information May Be Shared

• Customer mobile number may be shown to the selected serviceman and in internal reports after contact action.
• Authorized Work Sakha admin or staff may access customer activity and feedback for support and operations.
• Technical service providers may process data for hosting, database, SMS, WhatsApp, analytics, security, and app operations.
• Information may be shared when required by law, legal process, safety, fraud prevention, or platform protection.

SMS And WhatsApp

When a customer uses View Mob. No. or WhatsApp contact, Work Sakha may send an SMS or WhatsApp-related alert to the selected serviceman. Message delivery depends on telecom, internet, device, and third-party service providers.

Data Storage And Security

Customer information may be stored on cloud systems used by Work Sakha for app, website, backend, reporting, support, and security operations. We use reasonable technical and operational safeguards, but no online system can be guaranteed to be fully error-free or risk-free.

Data Retention

We keep customer information only as long as needed for service operations, support, reporting, security, legal requirements, fraud prevention, and record keeping.

User Choices

Customers can choose not to continue if they do not want to provide a mobile number or accept the disclaimer. Customers may contact support to request help, correction, deletion, or review of their information. For deletion steps, see the customer data deletion request page.

Children

The Work Sakha customer app is intended for adults and is not directed to children.

Contact

Support email: helpdesk@worksakha.com
Website: https://worksakha.com